So communication is 10% WHAT you say and 90% HOW you say it
Body Language
Open Body Language
Have open body language to show you are confident.
Gestures
Use gestures correctly, etc
Facial Expression
Facial expressions will showcase what you are thinking and the meaning behind your words.
Tonality
Likability (up tone) vs Credibility (down tone)
Modulation
Going up and down, slower and quicker. Modulation is about changing so we can keep the audience/prospect engaged and make it sound human.
Speed of speaking
Speaking slower is usually best, but too slow can sound medicated. The goal should be to sound calm, but pleasant. A calm smile is what I go for. Remember, Calm is Contagious.
Pausing
Pausing is crucial to add
Volume
Principles
Matching
Match the prospect where they are at
Energy
Tonality
Speed of talking
Accent
Words they use
Mirroring
Copying their body language
Pace Pace Lead
Match the prospect where they are at in terms of energy, tonality etc.
Continue to match for two or more sentences in the conversation
Then, start to lead them where you want them to go. Such as, start increasing your excitement and certainty towards the end of the conversation so that they will be in the same state.
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